Sitecore Support & Maintenance Services

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Our Sitecore Maintenance and Support Services

Our certified Sitecore developers can consult, build, and deliver standard or custom solutions on Sitecore for any business requirements. Through our Support plans, you can do ongoing Sitecore development for your Sitecore sites.

Sitecore Custom Development & Enhancements
Sitecore Custom Module Development
Sitecore Theme, UI/UX, HTML/CSS, Creative Design
Content Updates & Publishing
QA, Troubleshooting & Bug Fixing
Sitecore Multisite, Cloud Hosting, Deployment
Sitecore Content Authoring & Training Support

We proactively keep your Sitecore platforms updated, optimized, and secure through our site support plans. Our Support services are carefully designed to proactively meet critical requirements of Sitecore websites.

Proactive Sitecore Security, Patch and Version Updates
Periodic Health Checks & Sitecore Site Assessment
Sitecore Security Audit
Sitecore Performance Monitoring
Website Uptime Monitoring
Site Back up & Disaster Recovery
SSL Monitoring and Renewal
24X7 Emergency Support

Through our Support plans, you could implement, improve, and maintain good SEO best practices for the Sitecore site. Our SEO services are crafted to boost the organic and on page SEO profile of the site.

SEO Audit & Best Practices
On page SEO Implementation
Search Engine Optimization
Competitive Research & Benchmarking
GA, GTM, GSC set up & Tracking
Goal Setting, Tracking & Analytics

Web Application Security is becoming very critical to overall business continuity and success. We will protect your Sitecore application and websites through advanced application security options through our Sitecore Support services.

Sitecore Secure Coding Best Practices
On Demand Sitecore Source Code Analysis (SAST)
On Demand VAPT (Vulnerability Analysis and Penetration Testing)
Cloud WAF Deployment and Management (Web Application Firewall)

Site outages can result in tremendous loss of business and goodwill. Also, time to market is another critical factor for overall marketing teams’ effectiveness. Our Support services come with 24/7 global on call support.

24/7 Site Uptime Monitoring
24/7 Site Performance Monitoring
24/7 Transactions Monitoring
24/7 SSL Monitoring & Renewal
24/7 CDN & Cloud Firewall Support

Sitecore Certified
Solution Partner

50+

Strong
Sitecore Team

ISO/IEC 27001:2013
CERTIFIED

15+

Global 500
Brands

A 8-time consecutive INC 5000 company (2014-2021)

Our Support Plans

What We Offer	SMB	Mid Market	Enterprise
Recommended Support Plans	40 hours per month	80 hours per month	120+ hours per month
Websites Supported	1-2	2-5	5+
Sitecore Platforms Supported	All Versions	All Versions	All Versions
Unused Hours Monthly Rollover	Yes	Yes	Contact Us
24/7 Support & Monitoring Package*	Add On	Included	Included
Service/Usage Dashboard	Included	Included	Included
Scope	Sitecore Updates + Site Maintenance	Sitecore Updates + Site Maintenance + Development Support	Customize
Scale	Low	Medium	High
	Select Plan	Select Plan	Select Plan

How we do it

Site Audit/Onboarding

It is important to know how your site is built or coded so it can meet all benchmarks. Important of all, are Sitecore coding best practices, Security, Performance, SEO, Site Architecture and UX. Through our in-depth site audit, we review these areas and document our findings and baseline key parameters of the site. All these results become useful in maintaining the site and to incrementally enhance it over a period.

We also provide a dev environment in our servers, at no additional cost!

Proactive Sitecore Updates

Sitecore comes out with security releases and updates to keep the platform secure and robust. These updates are very important and should be routinely done on time. Ameex Support services are designed to proactively perform all important updates on time, so clients do not have to constantly look out or worry about these.

Any security updates, we will proactively do it for you!

Ongoing Development Support

Your Marketing team needs to make ongoing changes to the site, publish new information, run campaigns. Your business team needs to add functionalities to the site. Whatever the need, your support plan allows you to request for any type of work on your site. Our multi skilled team of experts will provide you any creative or technical help you require for these jobs.

Whatever your needs are, we have got your covered!

Ongoing Enhancements

Along with periodic security updates, we also constantly work towards improving the site’s important parameters like Performance, Security, SEO, UX, ADA compliance etc. In addition, clients also use their support plan to enhance their sites and add new functionalities, design, workflows etc.

Dedicated Account Team

It is no more a single person job. Maintaining a website in top shape requires a team of experts, and we will provide the right winning team. Service Delivery Manager and Sitecore Developers will be mapped to your account, so you know them in person. This team will constantly work with you, meet with you on status calls, ad hoc meetings to keep you posted.

We believe in forging strong partnerships!

Service Dashboard

How much of your service hours are being used for regular updates and other tasks. What are your current open tasks, task in progress, completed tasks, task level details. We provide all this information through an intuitive and comprehensive Service Dashboard. Customers also have the option to drill down for granular details on each ticket.

24/7 Emergency Support & Monitoring

We understand your website is critical for your business. Our support plans come with 24/7 uptime monitoring and emergency support for any critical requests. Monitoring Service package consists of

24/7 URL Uptime Monitoring
Site performance Monitoring
Complete site backup & Disaster Recovery
SSL monitoring & Renewal
Cloud Web Application Firewall Deployment & Management

SLA Based Service Delivery

Our services are SLA based. We operate 24/7/365, so all your critical requirements have short turnaround time and delivered on time. For simplicity, we categorize all service requests into 4 categories.

P1 (Priority 1)

These are the emergency or urgent requests like site down, site hacked, critical pages or functionalities in the site not working. Clients can call into our 24X7 Emergency Support Phone line- +1 (847) 305-4565. Ameex shall respond to this type of tickets in less than 30 minutes and start working on the issue immediately.

P2 (Priority 2)

Requests like slow page loading time for critical pages, critical pages not available, critical software updates fall in this category. Ameex shall respond back and start working on these requests in less than 2 hours.

P3 (Priority 3)

Slow page loading time for non-critical pages, non-critical pages not available, Bugs and Issues found on the website, for requests like these Ameex shall respond and start working within 4 hours – 1 business day of receiving tickets.

P4 (Priority 4)

All other requests that includes changes on the website, general site enhancements, features, design changes etc. shall be responded and worked within 1 to 2 business days.

Why Choose Ameex's Sitecore Support Service

Deep Sitecore Expertise
- Multi Skilled Support Team. 100K of support tickets delivered.
- 12+ years of expertise in custom Sitecore development and handling complex environments.
- 50+ Sitecore contributions. Certified Sitecore developers.
Cost Advantage & Operational Maturity
- Quick reduction in ticket backlogs. Reduced time to market.
- No upfront investment. Affordable plans, no commitment.
- 12+ years of process and operational maturity.
- CMMI, ISO 27001 certified.
Security & Coverage
- Secure Design, Coding and Development best practices.
- Site Audits, Source Code Testing, Application Firewall Services
- 24/7 Emergency Support and Site Monitoring.
Enhancement & Business Outcome
- Ongoing Site Enhancements
- WCAG/ADA Compliance, SEO, Digital Marketing Services
- Digital Maturity Assessment & Consulting Services