future retail whitepaper



Navigating the New Normal in Retail - Strategies to Ensure Survival and Success


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In 2020, global online retail is set to grow 20-30% -- strongly beating the previous average of 10-15%. Social media usage has soared by 61%. One in 3 consumers have punished brands not responding well during the pandemic crisis. Statistical forecasting models could not project and manage outliers like this pandemic. COVID-19 has had astounding impacts on retail leaving irreversible changes. Based on deep research, this white paper explores:

tickWhat is changing in Retail?

tickHow the shift in consumer behavior is leading the way into transformation?

tickWhat are the new Retail challenges?

tickHow did some Retailers ride this crisis wave successfully?

tickWhat does future of Retail look like?

About Our Authors

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    Ken Lowenberg

    Director – Digital Marketing and Technology, Ameex Technologies Corp

    Ken Lowenberg is the director of digital marketing and technology with Ameex Technologies. Ken has 15 years of non-profit sector management experience with expertise in digital strategy, marketing, communications, partnership development and celebrity engagement.

  • karen

    Vimalan Thyagarajan

    Director – Digital Transformation Ameex Technologies Corp

    Vimalan has 20+ years of experience in retail, helping customers deliver innovative technology solutions exceeding the aspirations of consumers to be ahead of market.

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    Renga Rajan Balasubramanian

    Director – Digital Transformation Ameex Technologies Corp

    Renga has 16 years of Retail & Financial industry experience managing Digital Strategy & Transformation initiatives and help organizations innovate and deliver products to market.